Effective Date: November 18, 2025
Last Updated: May 26, 2026
This Law Enforcement Request Policy explains how ProofLookup handles requests from law enforcement, government agencies, and legal authorities.
1. General Policy
We may disclose information when we believe disclosure is legally required, permitted by law, necessary to enforce our policies, or necessary to protect users, third parties, the Service, or the public. We may reject, narrow, or challenge requests that are overbroad, unclear, invalid, informal, or inconsistent with applicable law.
2. Information We May Have
Depending on the account and activity, we may have account email, account creation time, login records, IP addresses, user agents, verification records, certificate data, uploaded files, destination links, lookup timestamps, click or scan logs, referrers, approximate IP-derived location, abuse reports, enforcement records, and payment-related information if applicable.
3. Request Requirements
Law enforcement requests should include agency name, officer or agent name, official email and phone number, legal authority for the request, the specific ProofLookup URL, code, account, record, or identifier, relevant dates or time ranges, the specific information requested, and whether there is an emergency involving risk of death, serious physical injury, child safety, public safety, or ongoing harm.
4. Emergency Requests
If there is an emergency involving imminent risk of death, serious physical harm, child safety, public safety, or critical infrastructure, clearly mark the request as “Emergency Law Enforcement Request.” We may voluntarily disclose information when we believe in good faith that disclosure is necessary to prevent serious harm, comply with law, or protect public safety.
5. Preservation Requests
Law enforcement may request preservation of available records for a limited period. A preservation request should identify the specific account, record, code, URL, or other identifier.
6. User Notice
We may notify users of legal requests unless prohibited by law, court order, emergency circumstances, safety concerns, abuse prevention needs, or risk to an investigation.
Questions about this page may be sent to [email protected].